Privacy Policy

Julai.io Privacy Policy

Effective Date: 6 Oct 2024

Introduction

Julai.io ("we," "us," or "our") is committed to protecting the privacy of our users, including both e-commerce brands ("Customers") and digital marketing agencies ("Agencies"), collectively referred to as "Users." This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our platform and services (the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Scope of this Privacy Policy

This Privacy Policy applies to all Users of Julai.io, including Customers and Agencies, and covers all data collected through our platform, website, and related services. It also applies to any interactive features, widgets, or plugins that link to this Privacy Policy.

Data We Collect

1. Personal Data You Provide to Us

We collect personal data that you voluntarily provide when registering for an account, using our Services, or communicating with us. This may include:

  • Contact Information: Name, email address, phone number, mailing address.
  • Account Credentials: Username, password, and security questions.
  • Professional Information: Company name, job title, industry, and business needs.
  • Payment Information: Credit card details or other payment information (processed securely via third-party payment processors like Stripe Connect).
  • Marketing Preferences: Your preferences in receiving marketing communications from us.

2. Data Collected Automatically

When you interact with our Services, we may automatically collect certain information about your device and usage, including:

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Data: Pages visited, links clicked, features used, time spent on pages.
  • Location Data: Approximate location based on your IP address.

3. Data from Third-Party Integrations

With your authorization, we may collect data from third-party platforms and services that you integrate with our Services, including but not limited to:

  • Advertising Platforms: Meta (Facebook), TikTok, Google Ads.
  • E-commerce Platforms: Shopify.
  • Email Marketing Tools: Klaviyo.
  • Payment Processors: Stripe Connect.
  • Analytics and AI Tools: OpenAI.

This data may include account information, campaign performance data, customer interactions, transaction details, and other relevant metrics necessary for providing our Services.

4. End-User Data

For Customers, we may process personal data of your end-users ("End-User Data") that is collected through integrations with third-party platforms. This may include:

  • Contact Information: Names, email addresses, phone numbers.
  • Behavioral Data: Purchase history, website interactions, preferences.
  • Marketing Data: Responses to marketing campaigns, engagement metrics.

Note: You are responsible for ensuring that you have obtained all necessary consents from your end-users for the collection and processing of their personal data.

How We Use Your Data

We use the collected data for the following purposes:

1. Service Delivery

  • Account Management: To create and manage your account, authenticate your identity, and provide customer support.
  • Service Provision: To operate, maintain, and provide you with the features and functionality of our Services.
  • Performance Optimization: To monitor and analyze usage and trends to improve user experience and the overall performance of our Services.
  • Communication: To send administrative information such as updates, security alerts, and support messages.

2. Marketing and Advertising

  • Personalization: To personalize your experience and deliver content and product offerings relevant to your interests.
  • Promotions: To send you marketing communications about our products, services, and upcoming events.

3. Legal and Compliance

  • Compliance: To comply with legal obligations, resolve disputes, enforce our Terms of Service, and protect our rights and interests.
  • Security: To detect, prevent, and address fraud, security breaches, or other technical issues.

4. Aggregated and Anonymized Data

  • Analytics: To create aggregated, anonymized data for analytical purposes, which helps us understand user behavior and improve our Services.
  • Research and Development: To develop new products and services based on aggregated insights.

Legal Bases for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: Processing is necessary to provide the Services as outlined in our Terms of Service.
  • Legitimate Interests: For our legitimate business interests, such as improving and personalizing our Services, marketing, and detecting fraudulent activities.
  • Consent: Where required by law, we will obtain your consent before processing your personal data for specific purposes.
  • Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Data Sharing and Disclosure

We may share your personal data in the following circumstances:

1. With Service Providers

We may share data with third-party vendors, consultants, and service providers who perform services on our behalf, such as:

  • Payment Processors: Stripe Connect for secure payment transactions.
  • Cloud Hosting Services: For data storage and infrastructure.
  • Analytics Providers: To analyze usage patterns and improve our Services.
  • Marketing Partners: To assist in marketing and promotional efforts.

2. With Agencies and Customers

  • For Service Provision: Agencies and Customers may have access to certain data necessary for providing and receiving services through our platform, in accordance with our Terms of Service.

3. Compliance with Laws

  • Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities.

4. Business Transfers

  • Merger or Acquisition: In the event of a merger, acquisition, financing, or sale of assets, your data may be transferred to a third party as part of that transaction.

5. With Your Consent

  • Authorized Sharing: We may share your data with third parties when we have your explicit consent to do so.

International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence, including the United States and Israel, where data protection laws may differ. We will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your personal data in accordance with this Privacy Policy and applicable laws.

Your Rights and Choices

1. Access and Correction

You have the right to access and correct the personal data we hold about you. You can review and update your information by logging into your account or contacting us directly.

2. Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

3. Deletion

You may request the deletion of your personal data under certain conditions. We will comply unless we are required to retain data to comply with legal obligations.

4. Restriction of Processing

You have the right to request that we restrict the processing of your personal data under certain circumstances.

5. Objection to Processing

You may object to the processing of your personal data based on legitimate interests, and we will cease processing unless we have compelling legitimate grounds.

6. Withdrawal of Consent

If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

7. Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you.

To exercise any of these rights, please contact us at:

Email: privacy@julai.io

Mailing Address:

Julai.io Ltd.

Abarbanel 43, Tel Aviv, Israel

Phone: +972-53-424-5033

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Data encryption in transit (TLS/SSL) and at rest where applicable.
  • Access Controls: Restricted access to personal data to authorized personnel only.
  • Monitoring: Regular monitoring of our systems for potential vulnerabilities and attacks.
  • Assessments: Periodic security assessments, including penetration testing and vulnerability scanning.

Despite our efforts, no security measures are completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • Duration of your account: We retain data for the duration your account is active.
  • Legal obligations: To comply with legal obligations, resolve disputes, and enforce agreements.
  • Business needs: For as long as is necessary to provide our Services, maintain accurate records, and improve our platform.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal data about you. This helps us understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Services may not function properly without cookies.

Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by Julai.io. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal data.

Compliance with Third-Party API Policies

We access and use data obtained through third-party APIs, such as Meta, Google Ads, Shopify, Klaviyo, Stripe Connect, OpenAI, and others, in compliance with their respective terms of service and privacy policies. We agree not to:

  • Unauthorized Use: Use data for unauthorized purposes or beyond the scope of consent provided.
  • Data Selling: Sell or distribute user data to third parties without explicit consent.
  • User Profiling: Create profiles or track users across different platforms outside the scope of our Services.
  • Policy Violation: Utilize data in ways that violate user privacy or the policies of the respective third-party platforms.

We implement appropriate measures to ensure the security and confidentiality of data accessed through these APIs.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if we have your email address) or by posting a notice on our platform prior to the change becoming effective. Your continued use of our Services after the effective date constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@julai.io

Mailing Address:

Julai.io Ltd.

Abarbanel 43, Tel Aviv, Israel

Phone: +972-53-424-5033

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